Google has acknowledged an issue with business profile reviews that has led to the disappearance of many reviews for various local business profiles and is actively working to resolve this situation.
Google Business Profiles serve as a platform for local businesses to list their information on Google, allowing them to appear in local searches and on Google Maps. This feature also enables businesses to control how their information is presented in search results, ensuring that accurate details about hours, website, contact information, images, and reviews are displayed.
The issue affecting GBP reviews is concerning for businesses, as reviews play a significant role in establishing trust with customers.
A representative from Google has confirmed the issue and promised to keep the community informed about the progress of fixes. However, she also advised businesses to review their guidelines regarding reviews, which may suggest that some businesses experiencing missing reviews could have had them removed for specific reasons.
